Vielleicht hilft Dir der link:
http://service1.symantec.com/SUPPORT.../query.html%3F*col=kb*st=1*nh=10*qp=url%3A/navintl.nsf/0c75578a9d41fb2388256c1400467a5f%20%20url%3A/INTER/sharedtechintl.nsf/969b72b341254e85852567350055c8fe%20%20*qt=Zugriffs rechte*miniver=nav_2003*la=de*pcode=nav<>&sone=nav _2003_tasks.html&stg=3&prod=Norton%20AntiVirus&ver =2003%20f%FCr%20Windows%202000/Me/98/XP&base=http%3A//www.symantec.com/region/de/techsupp/&next=nav/nav_2003_contact_tscs_solve_lu.html&tpre=de&src=de _sg&pcode=nav&svy=p82222107
Grüsse
leatherman