WCM Forum - kein mail versand mehr!

Also hier der mail verkehr:
1.Mail von mir an Provider

Zitat:

>> Hi!
>>
>> At the moment i'm in austria and i can not send mails via outlook
>> express!
>>
>> The receivement of mails is no problem and works great!
>> All settings are right! (controlled with your homepage and same as on my
>> computer in BKK)
>>
>> It doesnt matter who the receipient is, all mails are blocked with the
>> following error message:
>>
>>
>> Die Nachricht konnte nicht gesendet werden, da einer der Empfänger vom
>> Server nicht akzeptiert wurde. Die nicht akzeptierte E-Mail-Adresse ist
>> "xxx@hotmail.com". Betreff 'Billing from japan', Konto:
>> 'xxx@truemail.co.th', Server: 'mail.truemail.co.th', Protokoll:
>> SMTP,
>> Serverantwort: '550 #5.1.0 Address rejected.', Port: 25, Secure (SSL):
>> Nein, Serverfehler: 550, Fehlernummer: 0x800CCC79
>>
>> I'm sure that the reciepient address is right, but it doesn't matter who
>> the reiceipint is!
>>
>> please help me with that problem!
>>
>> best regards

Anwort:

Zitat:

>> Dear Khun,
>>
>> True Corporation, we would like to thank you very much for using our
>> Total
>> Communication Provider as your worldwide connection.
>>
>> Regarding the issue of could not send mails via Outlook Express Program.
>> We
>> would like to inform you that we checked your error which it might cause
>> by
>> setting SMTP incorrectly. Thus, we would like to recommend you to check
>> setting SMTP (Outgoing mail server) of Outlook Express Program as below:
>> - Outgoing mail server (SMTP): mail.truemail.co.th
>>
>> If you are still unable to send mails after following the recommendation,
>> you can inform more information at www.trueinternet.co.th. We are glad to
>> inform you we going to deal with this issue immediately.
>>
>> True Sincerely,
>> support@truecorp.co.th by Npawan

Wieder meine Rücksendung:

Zitat:

> Dear Truemail Team,
>
> Nice to hear from you so fast!
> But I'm sorry to tell you that the problem isnt fixed right now!
> All settings are right! (To verify, i atteched an picture of settings)
>
> In the meantime we found out, that emails to europien addresses are not
> delieverd!
> Asian addresses are working!
> Also mails to myself.
>
> best regards

Und die letzte Anwort:

Zitat:

Dear Khun,

True would like to thank you for informing the information and we would like to inform information again.

Regarding the issue of could not send e-mail via Outlook Express program with happen error: 0x800CCC79, in case you stay in Austria. We would like to apologize for our incorrect information in previous e-mail. We would like to inform you that in case you use True e-mail: xxx@truemail.co.th but you do not connect Internet from True Internet, please you set outgoing mail (SMTP) as outgoing mail (SMTP) of ISP that you use the Internet.

For incoming mail (POP3), if you use True e-mail: xxx@truemail.co.th. We would like to recommend you to set as pop.truemail.co.th.

If you would like to inquire further information, please contact us at www.trueinternet.co.th everyday. Our customer service representative will always be ready to serve you.

Und das hab ich gemacht, und seitdem funktioniert wieder alles einwandfrei!